Malta Food Agency
WHO WE ARE
Malta Food Agency aims at leading quality and valuable local food products to different markets. To move towards this vision and be part of the solution for adding value to food, the Agency works to support and strengthen the transformation of food along the value chain, supporting sales and marketing from production, trading, processing and food manufacturing.
OUR COMMITMENT TO CLIENTS
Level of service to expect when contacting or visiting our Offices:
We will treat you with respect and in a professional manner.
We guarantee confidentiality on any information exchange.
Our service standards are in line with Directive 4-2 Standard for Service of Excellence Offered by the Public Administration to the Public and Public Employees.
The list of services offered can be found in the following link About – Malta Food Agency
WHAT TO EXPECT WHEN YOU CONTACT US
Specific, straightforward, and free of jargon or technical terms. All information will be provided in both Maltese and English. We commit to answer your query within 1 working day, or as per timeframes stipulate in Directive 4-2.
When you contact us by phone
We commit ourselves to answering the phone within 3 rings, in a clear and knowledgeable manner. Staff will identify themselves and treat you with courtesy and respect.
When you contact us by letter or email
We will send an acknowledgment within 1 working day from receipt of your letter or email.
When you visit our Offices
Our Offices are safe, clean and enable accessibility to services for persons with disability. Waiting time will be of approximately 5 minutes under normal circumstances.
Appointments
Replies to requests for appointments will be provided within 1 working day, with the appointment date being set within 2 working days from the date of request.
CLIENT RESPONSABILITIES
Clients are expected to: Provide full and correct information. Treat staff with courtesy and respect. Adhere to timeframes and allocated appointments when applicable.
WE VALUE YOUR FEEDBACK
If you would like to submit feedback, suggestions, or complaints kindly:
Contact us as per details shown here; or [email protected]
Through servizz.gov by calling on 153, online on Submit a Complaint
Your confidentiality will be guaranteed. Expect our feedback within 3 working days
HOW TO CONTACT US
Malta Food Agency, Pitkali Road, Attard Malta
Monday to Friday: 08:00-16:00; Saturday, Sunday, and Public Holidays: Closed
About – Malta Food Agency
[email protected]
Malta Customer Contact No: +356 2292 6112
Through Social Media:
Click here to download MFA – QSC